Cashmere & Pepper - Sorvella Signature Unisex Perfume
We do not sell by phone; orders can be placed online. If you have any questions or require assistance, please contact Customer Service at +48 538 446 198 or by email at support@sorvella.com.
Add products to your cart and then go to the shopping cart, where you will enter the parcel recipient's details, select the delivery and payment method, and then confirm your order.
Once you've selected your items, go to your cart and enter your promo code in the "Use promo code" field. Click "Apply." Make sure the code is valid and entered correctly.
When placing your order, you will be able to choose the delivery method.
At the final step of your order, select your preferred payment method. More information about available payment methods can be found HERE .
Yes, order confirmation is sent via email within 24 hours of placing your order. If you don't receive the email, please check your spam folder or contact Customer Service at +48 538 446 198 or by email at support@sorvella.com.
Once an order has been placed and a number has been generated, changes to the products ordered and their quantity cannot be made. However, if you wish to add additional products, you can place a new order. To combine orders into a single shipment, please contact Customer Service at +48 538 446 198 or email support@sorvella.com. Let us know if you would like to combine orders into a single shipment, and our customer service team will provide further instructions.
Changes to your delivery address are possible within 1 day of placing your order. Please contact Customer Service at +48 538 446 198 or by email at support@sorvella.com
Cancellations are possible within 24 hours of placing your order. After this time, please contact Customer Service at +48 538 446 198 or by email at support@sorvella.com.
Available payment methods are listed on the Payment Methods page.
Yes, we use the PayPo solution
To receive an invoice, please contact support@sorvella.com, specifying your order number and the subject "Invoice Request".
If you receive a faulty product, you can return or exchange it within 30 days of purchase. Complete the complaint form , then return the package along with the form and receipt to the address provided on the form. Once your return has been processed, your refund will be issued within 7 business days.
You can file a complaint if the scent differs from your previous experience, if you notice a different scent than expected, if you receive an incomplete order, or if the product packaging is damaged during delivery. We always respond to all customer complaints regarding product quality and scent differences. For any questions or concerns, please contact our Customer Service Department at +48 538 446 198 or by email at support@sorvella.com. Our goal is to ensure your complete satisfaction with your purchases, which is why we quickly resolve any issues related to the quality, completeness of your order, or the condition of our packaging.
Delivery methods are described on the Delivery page.
Track the tracking number you received via email. If you haven't received the email, please contact Customer Service at +48 538 446 198 or by email at support@sorvella.com .
Standard delivery time is 3 business days, but we make every effort to ensure your order arrives as quickly as possible, within 24 hours of ordering. Please note that orders placed on Friday will be delivered on Monday or Tuesday.
It's not available yet, but we're working on it for you.
Complete the returns form , then return the package along with the form and receipt to the address provided on the form. Once your return has been processed, your refund will be issued within 7 business days.
Please contact Customer Service if you have any problems with your return and we will quickly resolve the issue.
Once your return has been processed, the refund process will take no more than 7 business days from the date we receive your returned product.
Returns are possible at the store where the product was purchased within 30 days from the date of sale.
Sorvella Perfume is a manufacturer and marketer of elegant perfumes and home fragrances. More information HERE
Sorvella perfumes have a perfume level of 15-20%, and in the case of car perfumes 40%.
No, Sorvella Perfume products are not tested on animals.
When you purchase a perfume from the TRY IT FIRST collection, you'll receive a fragrance sample to try before using or gifting. If the fragrance doesn't meet your expectations, you can return the perfume in its undamaged packaging or unopened bottle. See which products are eligible HERE.
We offer sample sets of select fragrance lines, including our bestsellers and Signature lines. Each set contains five 3ml samples. Explore the sets
Interior perfumes are our own fragrance lines, available exclusively in our products - diffusers, sprays, candles.
Car air fresheners are characterized by a high perfume content of up to 40% and a longevity of up to 8-10 weeks. They are available in four original Sorvella fragrances.
The gift set includes a diffuser, a candle and matches in an elegant box, while the interior set is a combination of separately packaged products with the same fragrance - it includes a candle, spray and diffuser.
Signature is Sorvella Perfume's signature fragrance line, consisting of seven unique unisex fragrances in 100ml bottles. The products are available exclusively in Sorvella Perfume stores, on the website, and through select retail partners.
We are available to you:
Please visit our Shops page
Discover our perfume collections available in the online store in the Women's Fragrances, Men's Fragrances, and Unisex Signature Fragrances sections.
Yes, this phenomenon is related to the individual skin pH and may affect the perception of scent.
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Product prices are the same, but promotional mechanisms may sometimes differ. The product offerings on the shopping islands do not include perfume sample sets, outlet products, or end-of-line items.
