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RETURN AND COMPLAINTS PROCEDURE



Return procedure

  1. Fill out the return form and send it to the e-mail address

marketing@sorvella.com 

  1. After processing the return form, you will receive a return label
  2. Send the package through a parcel locker
  3. After the parcel reaches the warehouse, the funds will be returned to the provided account number within 7 working days


Complaints procedure

  1. Fill out the complaint form, indicating the reason and a suggestion for a return or exchange and send it to the e-mail address

marketing@sorvella.com 

  1. Consideration of the complaint lasts up to 7 annual days
  2. After processing the claim form, you will receive a return label
  3. Send the package through a parcel locker
  4. After the package reaches the warehouse, the refund is made to the account number provided or the product is exchanged within 7 working days
If you want to contact us, please fill out the form below.

CONTACT INFO

customer service office

+48 538 446 198

Email address: info@sorvella.com

From Monday to Saturday from 9:00 to 20:00

Connection fee according to tariffs/price lists of operators

Correspondence address - head office

st. Musketeers 15B 02-273, Warsaw

Email address: info@sorvella.com

Commercial & foreign cooperation: Aleksandra Alienik - +48 604 137 867

Email: sales@sorvella.com

From Monday to Friday from 9:00 to 17:00

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