Returns and Complaints Policy

RETURN AND COMPLAINTS PROCEDURE

Return procedure

1. Fill out the return form and send it to the e-mail address

marketing@sorvella.com 

1. After processing the return form, you will receive a return label
2. Send the package through a parcel locker
3. After the parcel reaches the warehouse, the funds will be returned to the provided account number within 7 working days

Complaints procedure

1. Fill out the complaint form, indicating the reason and a suggestion for a return or exchange and send it to the e-mail address

marketing@sorvella.com 

1. Consideration of the complaint lasts up to 7 annual days
2. After processing the claim form, you will receive a return label
3. Send the package through a parcel locker
4. After the package reaches the warehouse, the refund is made to the account number provided or the product is exchanged within 7 working days