Regulations

§ 1

Introductory provisions

The Sorvella Perfume online store, available at www.sorvellaperfume.pl, is operated by Glare Marketing Sp. z o. o. with its registered office at Muszkieterów 15a/B, 02-273 Warsaw, entered into the National Court Register by the District Court. Commercial Division of the National Court Register under KRS number 0000665980, with the share capital of PLN 20,000, Tax Identification Number (NIP) 5223084781, National Business Registry Number (REGON) 366661382.

§ 2

Definitions

Consumer – a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to his or her business or professional activity.
Seller – Glare Marketing Sp. z o. o. with its registered office at ul. Muszkieterów 15a/B, 02-273 Warsaw, entered into the National Court Register by the District Court. Commercial Division of the National Court Register under KRS number 0000665980, with the share capital of PLN 20 000, Tax Identification Number (NIP) 5223084781, National Business Registry Number (REGON) 366661382.
Customer – any entity making purchases through the Store.
Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
Shop – online shop run by the Seller at www.sorvellaperfume.pl
Distance contract – a contract concluded with the Customer as part of an organised system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
Regulations – these regulations of the Store.
Order – a declaration of intent of the Customer submitted via the Order Form and aiming directly at concluding a Product Sales Agreement or Products with the Seller.
Account – the customer’s account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
Registration form – a form available in the Store enabling the creation of an Account.
Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Shopping Cart – an element of the Store software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. Sales Agreement also means – in relation to the Product's features – a service agreement and a contract for specific work.

§ 3

Contact with the Store

Seller's website address: sorvellaperfume.pl.
Seller's email address: support@sorvella.com.
Seller's phone number: 538446198
Seller's bank account number: Bank Santander: PLN: 36109025900000000152566478 EUR : 3610902590000000015256706

The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The Customer may communicate with the Seller by telephone between 10:00 a.m. and 5:00 p.m.

§ 4

Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, you must:

A terminal device with access to the Internet and a web browser
active e-mail account,
cookies enabled,
FlashPlayer installed.

§ 5

General information

The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Browsing the Store's assortment does not require creating an Account. Customers may place orders for Products in the Store's assortment either by creating an Account in accordance with the provisions of § 6 of the Terms and Conditions, or by providing the necessary personal and address information to enable Order fulfillment without creating an Account.
The prices listed in the Store are given in Polish zloty and are gross prices (including VAT).

The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal fees), about which the Customer is informed on the Store's website when placing the Order, including when expressing the will to be bound by the Sales Agreement.

In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (definitive) price is the total price including all payments for the billing period.

If the nature of the subject matter of the Contract does not allow, reasonably, for the final price to be calculated in advance, information on the method of calculating the price, as well as on transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

§ 6

Creating an Account in the Store

To create an Account in the Store, please complete the Registration Form.
It is necessary to provide the following data: Name and surname, contact details, email address, postal code.
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may, at any time, without giving any reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§ 7

Rules for placing an order

To place an Order you must:

log in to the Store (optional);
select the Product that is the subject of the Order and then click the "Add to Cart" button (or equivalent);
log in or use the option to place an Order without registration;
if you have chosen to place an Order without registration – complete the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details if they are different from the details of the Order recipient,
click the “Order and pay” button/click the “Order and pay” button and confirm the order by clicking the link sent in the e-mail,
choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.

§ 8

Offered delivery and payment methods

The Customer may use the following methods of delivery or collection of the ordered Product:

Inpost courier delivery,
Cash on delivery courier Inpost,
Inpost parcel locker shipment,
Cash on delivery parcel locker Inpost,
Parcel machines, ORLEN Paczka stations, RUCH kiosks.

The customer can use the following payment methods:

Credit/Debit Card Payments,
Payments by traditional transfer,
Cash on delivery payments,
Deferred payments.

Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 9

Execution of the sales contract

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by sending an appropriate email to the Customer at the email address provided by the Customer when placing the Order. The email message contains, at a minimum, the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the Customer chooses:
payment by bank transfer, electronic payment or payment by card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.
cash on delivery upon delivery, the Customer is obliged to make the payment upon delivery.
cash payment upon personal collection of the shipment, the Customer is obliged to make the payment upon collection of the shipment within 7 days from the date of receipt of information about the readiness of the shipment for collection.
If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
When ordering Products with different delivery times, the delivery date is the longest given date.

In the case of ordering Products with different delivery times, the Customer may request delivery of the Products in parts or delivery of all Products after the entire order has been completed.

The beginning of the delivery period of the Product to the Customer is counted as follows:
If the Customer chooses to pay by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
If the Customer chooses cash on delivery as a payment method – from the date of conclusion of the Sales Agreement,
If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within the time specified in the Product description. The Seller will additionally inform the Customer about the Product's readiness for collection by sending an appropriate email to the Customer's email address provided when placing the Order.
In the case of ordering Products with different readiness for collection dates, the readiness for collection date is the longest date provided.
The delivery of the Product takes place within the European Union.
Product delivery to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transportation, delivery, and postal fees) are indicated to the Customer on the Online Store's website in the "Shipping Costs" tab and during the Order placement process, including when the Customer expresses their willingness to be bound by the Sales Agreement.

§ 10

Right of withdrawal

The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
In the case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
In the case of a Contract which involves the regular delivery of Products for a specified period of time (subscription), the period indicated in paragraph 1 shall run from the date of taking possession of the first item.
The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the declaration before the deadline expires to: support@sorvella.com
If the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
Consequences of withdrawal from the Agreement:
In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivery of the goods, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller.
The Seller will refund the payment using the same payment method that was used by the Consumer in the initial transaction, unless the Consumer has expressly agreed to another solution that will not incur any costs for him.
The Seller may withhold reimbursement until the Product has been received back or until proof of its return has been provided, whichever occurs first.
The Consumer should return the Product to the Seller's address provided in these Terms and Conditions immediately, no later than 14 days from the date on which they informed the Seller of their withdrawal from the Agreement. This deadline will be met if the Consumer returns the Product before the 14-day period expires.
The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
The Consumer is only liable for any reduction in the value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product.
If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
The right to withdraw from a distance contract does not apply to the Consumer in relation to the Contract:

in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs,

where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery,

where the subject of the service is an item that spoils quickly or has a short shelf life,

for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, he will lose the right to withdraw from the Agreement,

in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal from the Agreement,

in which the subject of the performance are things which, due to their nature, after delivery are inseparably connected with other things,

where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control,

where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,

for the supply of newspapers, periodicals or magazines, with the exception of a subscription agreement,

for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the expiry of the withdrawal period and after the Seller informed him of the loss of the right to withdraw from the Contract,

§ 11

Complaints and warranty

Glare Marketing Sp. z o. o., as a seller, is liable to the Customer who is a Consumer within the meaning of Article 22[1] of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular in Article 556 and Articles 556[1] – 556[3] and subsequent Articles of the Civil Code.
In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
Complaints arising from a violation of rights guaranteed by law or under these Terms and Conditions should be directed to support@sorvella.com. Glare Marketing Sp. z o. o. undertakes to review each complaint within 14 days. Failure to review the complaint within this timeframe will mean that it is deemed justified.
Glare Marketing Sp. z o. o. is not the manufacturer of the goods. The manufacturer is liable for the warranty of the goods sold under the terms and for the period indicated in the warranty card.
Complaints regarding the provision of services electronically.
Glare Marketing Sp. z o. o. takes steps to ensure the proper operation of the Store, to the extent that results from current technical knowledge, and undertakes to remedy any irregularities reported by Customers within a reasonable time.
The Customer is obliged to immediately notify Glare Marketing Sp. z o. o. of any irregularities or interruptions in the operation of the Online Store website.
The Customer may report any irregularities related to the operation of the Store in writing to the following address: Glare Marketing Sp. z o. o., al. Prymasa Tysiąclecia 46/320, 01-242 Warsaw, or by e-mail to support@sorvella.pl.
In the complaint, the Customer should provide his/her name and surname, correspondence address, type and date of occurrence of the irregularity related to the operation of the Store.
Glare Marketing Sp. z o. o. undertakes to review each complaint within 14 days. Failure to review the complaint within this timeframe will result in the complaint being deemed justified.

§ 12

Extrajudicial methods of handling complaints and pursuing claims

Detailed information on the Consumer’s possibility of using out-of-court complaint and redress procedures as well as the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following examples of possibilities to use out-of-court complaint and redress procedures:
The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller.
The consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).

§ 13

Personal data in the Online Store

The administrator of Customers' personal data collected via the Online Store is the Seller.
Customers' personal data collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement and, if the Customer consents, also for marketing purposes.
The recipients of personal data of Online Store Customers may be:
In the case of a Customer who uses the Online Store's delivery method by post or courier, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary carrying out the shipment on behalf of the Administrator.
In the case of a Customer who uses electronic payments or a payment card in the Online Store, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
The customer has the right to access and correct his or her data.
Providing personal data is voluntary, however, failure to provide the personal data specified in the Regulations and required to conclude the Sales Agreement will result in the inability to conclude the agreement.

§ 14

Final provisions

Contracts concluded via the Online Store are concluded in Polish.
The Seller reserves the right to amend these Terms and Conditions for important reasons, including: changes in legal regulations, changes in payment and delivery methods – to the extent such changes affect the implementation of these Terms and Conditions. The Seller will notify the Customer of any changes at least 7 days in advance.
In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights, the Act on personal data protection.
Customers have the right to use out-of-court complaint and redress mechanisms. To do this, they can submit a complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/ .

<transcy>Regulations</transcy>

Offered delivery and payment methods